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Frequently Asked
Questions

Payments and Billing

Does World Delete issue an invoice for the contracted service?

Yes. All our services are invoiced in accordance with current legislation. We issue an invoice with the client’s fiscal data and a detailed description of the contracted service, including concept, amount, and currency.

We accept PayPal, USDT (Tether), international bank transfers, Stripe, Western Union, and Zelle. All payments are processed through verified corporate accounts and in full compliance with KYC/AML requirements.

Yes, if the case is deemed non-viable and the service has not yet started. Once the removal process has begun, the payment is considered executed.

Prices include VAT or local taxes where applicable. For international operations, amounts are expressed without tax withholding, according to the client’s jurisdiction.

Guarantees and Timeframes

We guarantee the effective removal or de-indexing of the contracted links. If a link cannot be removed within the agreed timeframe, the client may choose between a link replacement or a refund for the incomplete work.

It depends on the platform and the nature of the content. On average, cases are resolved within 10 to 30 calendar days. Content published in news outlets or judicial databases requires a personalized timeframe and prior technical assessment.

The client is informed of the reasons, and alternatives are offered — for example, de-ranking the link so it is no longer visible on the search engine or contracted platform, or refunding the payment made.

Yes. All clients receive free monitoring for 90 days after completion. Extended monitoring and alert plans are also available upon request.

Content Removal

Yes. We manage removals on Facebook, X (Twitter), TikTok, Instagram, YouTube, LinkedIn, and others, using each platform’s internal systems and legal processes.

Correct. We locate and remove or de-index articles from forums, blogs, and digital portals.

Yes. We remove photos and videos hosted on servers, websites, or search engines.

Yes. On open platforms and media sites, we handle their removal, concealment, or counterbalance with positive, verifiable content.

This forms part of World Delete’s know-how. In any case, we rely on a team of specialists in technology, data privacy, and cross-border information management.

Privacy and Compliance

All information is handled under strict ISO 27001:2022 policies and internal NDAs. No client data is ever shared without legal basis or explicit consent.

Yes. We operate in full compliance with GDPR and equivalent data-protection laws in each jurisdiction.
Additionally, our Data Protection Officer for Europe is:
Seven Degrees Global Partners SL (Alfonso González)
📧 [email protected] / ☎️ +34 930 180 264 – Spain

Yes, under strict confidentiality agreements and controlled technical access. No third party accesses personal data without prior authorization.

It starts with a free diagnosis, followed by a detailed quotation, contract signing, and technical execution.
Clients receive real-time progress updates through our APP: world-delete.app/login, with 24/7 access to their case dashboard.

Data Protection and Storage

On secure servers located in the European Union (primarily Spain, Germany, and Finland), using AES-256 encryption and redundant backups under ISO 27001 environments.

Additionally, client files and documents are hosted on Amazon Web Services (AWS) and Contabo GmbH, both internationally certified providers.

Amazon Web Services EMEA SARL
38 Avenue John F. Kennedy, L-1855 Luxembourg
Registration No.: B186284 | VAT No.: LU286715502
Website: https://aws.amazon.com
Privacy Policy: https://aws.amazon.com/privacy/

Contabo GmbH
Aschauer Straße 32a, 81549 Munich, Germany
Registry Court: AG München – HRB 180722 | VAT ID: DE267602842
Tel: +49 89 3564717 70 | [email protected] | www.contabo.com
Learn more about Contabo’s security mechanisms: https://contabo.com/en/legal/impressum/

Only when necessary to execute specific services in non-EU jurisdictions, and always under Standard Contractual Clauses (SCCs) approved by the European Commission.

Our European DPO is Seven Degrees Global Partners SL (Alfonso González) – [email protected].

Yes. We adhere to the principles of transparency, purpose limitation, and erasure rights in line with the Florida Data Privacy Act (FDPA) and the California Consumer Privacy Act (CCPA).

By emailing [email protected] with proof of identity. Requests are processed within a maximum of 30 days.

Institutional Clients and Public Figures

Yes. We manage reputation and content removal for governments, state-owned entities, and senior public officials

We evaluate the public nature of the content and establish a priority schedule to neutralize identified risks.

Yes — this is precisely part of the know-how of the World Delete team.

Public entities must maintain transparency, yet they also have the right to protection against defamation and misinformation.

Yes. We help design strategic communication and positive positioning in national and international media.

Data Removal in Artificial Intelligence

Yes. Our primary approach is to remove or block the source data that AI systems draw from.

In most cases, yes. The process involves identifying the personal data and then deleting it from the original sources that store the content.
Afterwards, we ensure that no AI platform displays outdated or already-removed information.

It applies to accessible datasets and future re-indexations, though older model versions may not be retrained.

Yes. Through proactive work, dataset exclusion, and digital footprint control.

Based on the EU GDPR, the Digital Services Act, the AI Act, and other national privacy laws.

Certifications and Cybersecurity

Yes. We hold ISO 9001:2015 (Quality Management) and ISO 27001:2022 (Information Security) certifications, both issued by RINA, an international inspection and certification body headquartered in Italy.
Founded in 1861 in Genoa as the Registro Italiano Navale, RINA is one of the world’s oldest classification societies and a founding member of the International Association of Classification Societies (IACS) since 1968.

They confirm that our processes meet international standards for quality, traceability, and data protection.

Through end-to-end encryption, role-based access control, dedicated firewalls, and continuous network monitoring.

It’s a penetration test carried out by Netitude (UK) that validates the resilience of our infrastructure against external attacks and DDoS threats.

Yes. Our systems successfully passed intrusion and stress tests, confirming the robustness of our technical architecture.

KYC Verification and AML Compliance

Does World Delete require identity verification (KYC)?
Yes. All clients must complete a Know Your Customer (KYC) verification process before signing the contract.

It includes a facial scan and validation of an official identity document (ID, passport, or driver’s license) through a secure biometric verification system.

Because World Delete complies with international AML/CFT (Anti-Money Laundering / Counter-Terrorism Financing) standards. This process prevents fraud, identity theft, and unauthorized operations.

Our verification system connects via API to a certified provider that meets international standards: ISO 27001, ISO 27017, ISO 27018, and GDPR, ensuring maximum security, privacy, and confidentiality of processed data.

The data is encrypted and stored only for the duration of the contract, used exclusively to verify identity and legal compliance.